Graduates of this qualification will be able to:
- Apply knowledge of standard operating procedures within the rail environment, and maintain the safety of passengers and people working on or near the train.
- Provide passengers with the information and assistance they require to complete their intended journey.
- Operate communication equipment, train and network equipment to ensure service performance expectations are met.
- Respond to emergencies and maintain the security of all people, trains and equipment on the rail network.
